Talk to an engineer

Product bugs, parse failures and feature requests go on GitHub — searchable, and visible to everyone who hits the same thing. Licensing, seats, activation and enterprise purchasing stay on email. Team and Enterprise licences go to the front of that queue.

Open a report at github.com/schematiac/issues. Do not paste customer Terraform or Bicep — a public sample or a stripped-down snippet is enough.

• Extension version (Extensions view → SchematIaC) and VS Code version.
• What you did on the canvas, and what the write-back produced vs. what you expected.
• The exact wording of any SchematIaC error notification you saw.
• A screenshot, if you can — a picture of the canvas or the error often tells us more than words.
• A public sample or a short invented snippet that reproduces it. Never real customer infrastructure.

Verification code did not arrive

Getting the free licence emails a 6-digit code, good for 15 minutes. Disposable inboxes are refused — use a work or personal address. Check spam, then email us.

Lost licence key

Email us from the address it was issued to and we re-send the signed key — paste it with SchematIaC: Enter Licence Key. A purchased key survives a new laptop; a free licence key is tied to the machine that requested it.

Air-gapped activation

A purchased key is just text: paste it with SchematIaC: Enter Licence Key and it is verified offline, with no network at any point. Getting the free licence is the one step that needs the network, and its key is tied to the machine that requested it — so for an air-gapped install, buy a licence or email us and we will issue a key you can carry in.

See how licensing works.

Enterprise purchasing

Volume licensing, invoicing and procurement paperwork — same address, subject line “Enterprise”.

SchematIaC is published by SolidCloud, LLC. This page is the support contact referenced by the EULA.